Effective Date: July 21, 2026
Last Updated: July 21, 2026
Thank you for shopping with Update Avenue.
At Update Avenue, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through our website or mobile application.
By placing an order with Update Avenue, you agree to this Refund and Return Policy.
1. Business Information
Legal Business Name: Update Avenues LLC
Trading Name: Update Avenue
Registered Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, New Mexico 87110
United States
Website: https://updateavenues.com
Email: support@updateavenues.com
Telephone: +1 575-300-2916
2. Our Return Policy
If you are not completely satisfied with your purchase, you may request a return if the item meets the requirements outlined in this policy.
Not every product is eligible for return.
Return eligibility depends on:
- Product type
- Product condition
- Reason for return
- Time since delivery
- Applicable laws
- Health and safety requirements
3. Return Eligibility
Unless otherwise stated, products may be returned when they:
- Are returned within 30 calendar days of delivery.
- Are unused.
- Are in their original condition.
- Include original packaging.
- Include manuals and accessories.
- Include all original tags where applicable.
- Are not damaged by misuse.
- Are accompanied by proof of purchase.
We reserve the right to inspect all returned products before approving a refund or replacement.
4. Items That Cannot Be Returned
For health, safety, legal, or practical reasons, the following items generally cannot be returned unless they arrive damaged or incorrect:
- Gift cards
- Digital products
- Downloadable software
- Personalized products
- Custom-made products
- Clearance or final-sale items
- Used cosmetics
- Used beauty products
- Opened skincare products
- Opened hygiene products
- Underwear
- Swimwear without hygiene protection
- Food
- Perishable goods
- Live plants
- Hazardous materials
- Products damaged after delivery through misuse
Some manufacturers may provide their own warranty or replacement process.
5. Wrong Item Received
If you receive the wrong product, contact us within 7 days of delivery.
Include:
- Order number
- Photos of the product
- Photos of the shipping label
- Description of the issue
After verification, we will arrange one of the following:
- Replacement
- Exchange
- Refund
- Store credit (if agreed)
Return shipping costs for our mistake will be covered by Update Avenue.
6. Damaged Items
If your order arrives damaged, notify us within 7 days after delivery.
Please provide:
- Clear photographs of the damage
- Photos of the shipping box
- Photos of the shipping label
- Order number
Do not dispose of damaged products until instructed.
Depending on the circumstances, we may:
- Replace the product
- Send replacement parts
- Issue a partial refund
- Issue a full refund
7. Missing Items
If your package arrives with missing items, contact us within 7 days.
Please include:
- Order number
- Photos of everything received
- Photos of the packaging
We will investigate with our warehouse and shipping partners before issuing a replacement or refund.
8. Incorrect Size or Color
If the wrong size or color was delivered due to our error, we will replace it at no additional cost.
If you ordered the wrong size or color, you may still request a return if the product is eligible.
Return shipping costs for customer mistakes are normally the customer’s responsibility.
9. Change of Mind Returns
If you simply change your mind, you may request a return within 30 days of delivery provided the product:
- Has not been used
- Is unopened where applicable
- Is in original condition
- Includes original packaging
Shipping costs are generally non-refundable for change-of-mind returns.
The customer is responsible for return shipping unless otherwise stated.
10. Return Process
To request a return:
Email:
Subject:
Return Request
Include:
- Full name
- Order number
- Email address
- Phone number
- Reason for return
- Photos if applicable
Do not send products back without receiving return instructions.
Unauthorized returns may be refused.
11. Return Shipping
Where a return is approved:
Customers should carefully package the product to prevent damage during shipping.
Depending on the reason for return:
Update Avenue pays return shipping if:
- Wrong item shipped
- Defective product
- Damaged during delivery
- Incorrect product description
- Shipping mistake made by us
Customer pays return shipping if:
- Change of mind
- Wrong size selected
- Wrong color selected
- No longer needed
- Ordered by mistake
12. Inspection of Returned Products
After receiving your returned item, our team will inspect it.
Inspection may include checking:
- Product condition
- Packaging
- Missing accessories
- Signs of use
- Damage
- Product authenticity
Inspection usually takes 2–5 business days after the item is received.
13. Refund Approval
If your return is approved, we will process your refund.
Refunds are normally issued to the original payment method.
Refunds may include:
- Product price
- Applicable taxes
- Shipping charges where required by law or where the return resulted from our error
14. Refund Processing Time
After approval:
- Credit/Debit Cards: 5–10 business days
- Bank Transfers: 3–10 business days
- Digital Wallets: 1–7 business days
Actual processing times depend on your financial institution.
15. Partial Refunds
Partial refunds may be issued where:
- Parts are missing
- Packaging is damaged
- Accessories are missing
- Product shows signs of use
- Damage occurred after delivery
- Product value has been reduced because of customer handling
16. Exchanges
If stock is available, we may offer exchanges instead of refunds.
Products may be exchanged for:
- Different size
- Different color
- Replacement of defective item
Price differences may apply.
17. Order Cancellation
Orders may be cancelled before shipment.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Please contact us immediately if you need to cancel an order.
18. Refused Deliveries
If a customer refuses delivery without an approved return request, we may deduct:
- Return shipping costs
- Courier fees
- Customs charges
- Restocking fees (where permitted)
before issuing any refund.
19. International Orders
Customers outside the United States may be responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government charges
These charges are generally non-refundable by Update Avenue.
20. Lost Packages
If your shipment appears lost:
Please contact us.
We will investigate with the shipping carrier.
A replacement or refund may be issued after the investigation confirms that the package has been lost.
21. Fraudulent Claims
To protect our customers, Update Avenue investigates all refund claims.
We reserve the right to refuse refunds where:
- False information is provided
- Fraud is suspected
- Products have been intentionally damaged
- Return abuse is detected
- Chargeback abuse occurs
Fraudulent activity may result in:
- Account suspension
- Cancellation of future orders
- Reporting to payment providers
- Legal action where appropriate
22. Chargebacks
If you experience an issue with your order, please contact us before filing a payment dispute.
Many issues can be resolved more quickly through our customer support team.
We reserve the right to submit delivery records, tracking information, communication history, and other evidence when responding to chargebacks.
23. Consumer Rights
Nothing in this Refund and Return Policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
Customers may have additional rights depending on their country, state, or region.
24. Changes to This Policy
We may update this Refund and Return Policy from time to time.
When changes are made, we will update the Last Updated date at the top of this page.
Continued use of our website or mobile application after changes become effective constitutes acceptance of the updated policy.
25. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us.
Update Avenues LLC
Trading as: Update Avenue
Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, New Mexico 87110
United States
Website: https://updateavenues.com
Email: support@updateavenues.com
Telephone: +1 575-300-2916
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time, United States)
We aim to respond to all return and refund requests within 1–2 business days.