Effective Date: July 21, 2026
Last Updated: July 21, 2026
Thank you for shopping with Update Avenue.
This Shipping & Delivery Policy explains how Update Avenues LLC processes, ships, and delivers orders placed through the Update Avenue website and mobile application.
By placing an order with us, you agree to this Shipping & Delivery Policy.
1. Business Information
Legal Business Name: Update Avenues LLC
Trading Name: Update Avenue
Registered Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, New Mexico 87110
United States
Website: https://updateavenues.com
Email: support@updateavenues.com
Telephone: +1 575-300-2916
2. Countries We Ship To
Update Avenue ships to customers in many countries around the world.
Shipping availability depends on:
- Product availability
- Shipping carrier coverage
- Local import regulations
- Customs restrictions
- International sanctions
- Delivery service availability
Some products may not be available in every country.
3. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully verified.
Orders are not processed on:
- Saturdays
- Sundays
- United States federal holidays
During busy periods, processing may take longer.
4. Shipping Methods
Available shipping methods are displayed during checkout and may include:
- Standard Shipping
- Express Shipping
- Economy Shipping
- Priority Shipping
Available options depend on:
- Delivery location
- Product size
- Product weight
- Warehouse availability
- Shipping carrier
5. Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Typical delivery estimates are:
United States
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Canada
- 5–10 business days
Europe
- 5–12 business days
Australia & New Zealand
- 7–15 business days
Africa
- 7–20 business days
Asia
- 5–15 business days
South America
- 7–20 business days
These delivery estimates are not guaranteed.
Actual delivery times depend on customs clearance, weather conditions, transportation delays, and local courier services.
6. Shipping Charges
Shipping costs are calculated during checkout.
Shipping fees depend on:
- Destination
- Product weight
- Product dimensions
- Shipping method
- Number of items
- Promotional offers
Update Avenue does not provide free shipping unless clearly stated during a promotional campaign.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Where available, this email will include:
- Tracking number
- Shipping carrier
- Tracking link
- Estimated delivery date
You can also track your order through your Update Avenue account or mobile app.
8. Delivery Delays
Occasionally deliveries may be delayed because of:
- Weather
- Customs inspections
- Public holidays
- Airline delays
- Courier delays
- Natural disasters
- Security inspections
- High shipping volumes
- Incorrect delivery information
- Events beyond our control
We appreciate your patience during these situations.
9. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Please verify:
- Recipient name
- Street address
- Apartment or Suite number
- City
- State or Province
- Postal code
- Country
- Telephone number
If an incorrect address is provided, additional shipping charges may apply.
Orders that have already been shipped may not be changed.
10. Failed Delivery Attempts
Shipping carriers may attempt delivery more than once.
If delivery cannot be completed because:
- No one is available
- Address is incorrect
- Delivery is refused
- Package is not collected
the package may be returned to us.
Additional shipping fees may apply before reshipping.
11. Customs and Import Duties
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Government charges
These charges are the customer’s responsibility unless otherwise stated during checkout.
Update Avenue does not control customs fees charged by individual countries.
12. Customs Delays
International shipments may occasionally be delayed by customs authorities.
Unfortunately, Update Avenue cannot control customs processing times.
Customers may be contacted by customs authorities for additional documentation before a shipment is released.
13. Lost Packages
If your tracking information has stopped updating or your package appears to be lost, please contact us.
We will investigate with the shipping carrier.
If the carrier confirms the package has been lost, we may:
- Ship a replacement
- Issue a refund
- Offer store credit
depending on product availability and the circumstances.
14. Damaged Packages
If your package arrives damaged:
Please contact us within 7 days of delivery.
Include:
- Order number
- Photos of the damaged package
- Photos of the damaged product
- Photos of the shipping label
Do not discard the packaging until instructed.
15. Missing Packages Marked as Delivered
If tracking shows “Delivered” but you have not received your package:
Please:
- Check around your property
- Check with neighbours
- Check with your building reception
- Contact your local courier
If the package still cannot be found, contact us.
We will assist in opening an investigation with the shipping carrier.
16. Multiple Shipments
If your order contains multiple products, items may arrive separately.
This may occur because:
- Products ship from different warehouses
- Products become available at different times
- Different shipping methods are used
You will not be charged additional shipping unless stated during checkout.
17. Restricted Products
Some products cannot be shipped to certain countries because of:
- Local laws
- Import restrictions
- Carrier limitations
- Dangerous goods regulations
If shipping is not possible, we will notify you and provide available options.
18. Delivery Confirmation
A shipment may be considered delivered when:
- Signed for by the recipient
- Delivered to the provided address
- Delivered to a parcel locker
- Delivered to a reception desk
- Confirmed by the shipping carrier
Risk of loss generally transfers to the customer upon confirmed delivery.
19. Shipping Address Changes
If you need to change your shipping address, contact us immediately.
Address changes may only be possible before your order has entered processing or been shipped.
Once shipped, address changes cannot be guaranteed.
20. Order Cancellation Before Shipment
Orders may be cancelled before shipment by contacting our support team.
Once an order has been shipped, our Refund & Return Policy will apply.
21. Force Majeure
Update Avenue is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Earthquakes
- Pandemics
- War
- Government actions
- Civil unrest
- Transportation disruptions
- Power outages
- Cyber incidents
- Carrier failures
We will make reasonable efforts to minimise the impact of such events.
22. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time.
Changes become effective once published on our website or mobile application.
The latest version will always be available on our website.
23. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Update Avenues LLC
Trading as: Update Avenue
Address:
1209 Mountain Road Pl NE, Suite R
Albuquerque, New Mexico 87110
United States
Website: https://updateavenues.com
Email: support@updateavenues.com
Telephone: +1 575-300-2916
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time, United States)
We aim to respond to all shipping and delivery enquiries within 1–2 business days.