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Last Updated: 02/26/2025

Welcome to Update Avenue! We aim to provide you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy below.

1. Shipping Options & Delivery Time

We offer multiple shipping options to cater to your needs. Estimated delivery times are as follows:

• DHL Express: 3-7 business days

• PostNL: 15-45 business days

• DropshipmanPacket Postal: 12-50 business days

• DropshipmanPacket Liquid Line: 20-60 business days

Note: Delivery times may vary based on your location, customs processing, and unforeseen circumstances.

2. Order Processing

• Orders are processed within 1-3 business days after payment confirmation.

• Processing times may be extended during peak seasons, holidays, or high-demand periods.

• Once your order has been shipped, you will receive a tracking number via email.

3. Shipping Fees

Shipping fees are calculated at checkout based on your selected shipping method and delivery destination.

4. International Shipping

We ship worldwide. However, international shipments may be subject to customs duties, taxes, and import fees determined by your country. These charges are the customer's responsibility.

5. Tracking Your Order

You will receive a tracking number via email once your order has been dispatched. Please allow up to 48 hours for the tracking information to update.

6. Delayed or Lost Packages

• If your order is delayed beyond the estimated delivery time, please contact our support team for assistance.

• Update Avenue is not responsible for lost, stolen, or undelivered packages due to incorrect shipping details provided by the customer.

7. Address Changes & Order Modifications

• Orders cannot be modified once they have been shipped.

• If you need to change your shipping address, please contact us within 24 hours of placing your order.

8. Contact Us

For any shipping-related inquiries, please reach out to our support team at:

📧 support@updateavenues.com
📞 +234 911 913 7538

Thank you for shopping with Update Avenue! 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be:

• In the same condition as received (unworn or unused)

• With original tags and packaging

• Accompanied by the receipt or proof of purchase

To start a return, contact us at support@updateavenues.com. If your return is approved, we will send you a return shipping label along with instructions for sending the item back. Please do not send any items back without receiving return authorization, as these will not be accepted.

You can always reach out to us for any return questions at support@updateavenues.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue promptly.

Non-returnable Items

We do not accept returns for:

• Undergarments, socks, or worn items

• Final sale items or gift cards

We also do not sell food, flowers, plants, hazardous materials, or custom/personalized items—so such exceptions are not applicable to our store.

If you’re unsure about a specific item, please contact us.

Exchanges

To exchange an item, we recommend returning the original item and placing a new order after your return is accepted. This ensures the fastest processing and delivery.

EU 14-Day Cooling-Off Period

If your order is being delivered to a country in the European Union, you have the legal right to cancel or return your order within 14 days, for any reason. Items must still be in original, unused condition with tags and proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that banks or credit card providers may take additional time to post the refund.

If you haven’t received your refund within 15 business days of approval, contact us at support@updateavenues.com.