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Refund and Returns Policy

Effective Date: January 12, 2026

At Update Avenue, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, and exchanges are handled when you shop with us.

1. Returns Eligibility

You may request a return if:

The item is damaged, defective, or incorrect.
The item is unused, in its original packaging, and in the same condition as received.
The return request is made within 7 days of delivery.

Some items may be non-returnable, including:

Perishable goods
Personal care or hygiene items
Customized or final-sale items

(These will be clearly marked on the product page.)

2. How to Request a Return

To request a return, please contact us at:
📧 support@updateavenues.com

Include:

Your order number
Product name
Reason for return
Photos (if the item is damaged or incorrect)

We will review your request and respond with return instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Refund processing time may take 5–10 business days, depending on your payment provider.

4. Exchanges

If you received a defective or incorrect item, we may offer a replacement or exchange at no additional cost.
Exchanges are subject to product availability.

5. Shipping Costs

Return shipping costs are the customer’s responsibility, unless the item was damaged, defective, or sent incorrectly.
Original shipping fees are non-refundable unless required by law.