SPECIFICATIONS

Brand Name: ROG

Hard Drive Type: SSD

cooling system type: high performance cooling fan

display resolution: 2560*1600

gaming keyboard: RGB Backlit

graphics card type: Dual Dedicated Graphics Card

hard drive type: SSD

keyboard language: English

operating system: windows11 home

place of origin: Guangdong, China

plugs type: CN

private mold: Yes

processor manufacture: Intel

processor type: Intel i9

refresh rate: 240Hz

Q1: Are you a manufacturer or a trading company? A: We are a brand agency trading company with over 15 years of experience in China.

Q2: How do you provide warranty for the products you sell? It depends on the product you purchase. Some product brands and series can achieve global warranty for 1 year. If the product cannot be globally guaranteed, we can provide a 2-year after-sales service for the hardware. Please refer to the table below for specific components (the software part needs to be solved by yourself)

Component Warranty Certificate
Type	Component description (note: actual configuration is subject to your product)	Free warranty period
Main components	Laptop motherboard and components fixed on the motherboard that cannot be separated from the motherboard CPU、 LCD monitor, hard drive, power adapter	Two years warranty
Peripherals and other components	Randomly equipped peripheral devices, touchpads, cameras, various boards, cables, speakers, and other internal components of the machine.	One year warranty
Battery components	Random battery	One year warranty
Software	The software that has been pre installed in the laptop at the time of leaving the factory (the free warranty for the software is limited to free restoration of the pre installed state, and does not include debugging services)	One year warranty
Other components	Laptop shell (ABCD side) shell foot pad, B-side LCD screen gasket, PCMICA, MEWCARD mechanical device and baffle, LCD screen lock, power cord, etc	No warranty

Q3: How long does it take to place a bulk order? A: This depends on the number of orders, and under normal circumstances, the delivery time is 15-30 days Oh my god. Please contact us before placing an order.

Q4: Do you provide OEM/ODM services? A: Yes, we can accept customized upgrades to the hard drive or memory of laptops according to customer needs. The customized upgraded components come with a 1-year free warranty provided by us.

Q5: If I need customized packaging boxes, they are available? A: Yes, we have a production line for packaging boxes and paper boxes. We can customize according to your special requirements.

Q6: How to ensure quality? A: Yes, we strictly control the quality from raw materials to finished products according to the ISO9001 quality management system.

We guarantee that all products are 100% qualified. If the customer chooses a branded original product, we will send it out in its original packaging and factory packaging to ensure that the machine has not been disassembled for inspection.

Q7: How do you deliver goods?

A: Usually, if the order quantity is less than 45 kilograms, we will send it out by express delivery; We recommend air freight for 45-200 kilograms. For bulk orders, we will ship them by sea. Depending on the situation, we will compare and find the best solution.

Q8: What payment methods do you accept? A:Usually, customers take samples online. If they are satisfied with the samples, they can pay a deposit through the Alibaba platform. We will sign a supply agreement according to the order requirements, prepare the goods within the specified time, and then the customer pays the final payment on the Alibaba platform. We will send out the goods regularly according to the time. You will inspect the goods after receiving them.

Q9: Can we see a live demonstration of a product? A:Of course, we have set up a demonstration area for our products where you can see their actual operation.

Q10: Can we get some product samples for testing? A:After you have a good view of the product, you can take a sample through the Alibaba platform, and we will arrange to send the product sample for you to evaluate.

Q11: What is the minimum order quantity? A:The minimum order quantity for our product is 1 unit.

Q12: What is the price of your product? Is there a discount for first-time customers? A:The price varies depending on the model and quantity. We offer competitive prices and can further discuss details in private chats. We offer special discounts for new customers, as well as quantity based discounts.

Q13: Will we receive technical support after purchasing?

A:Of course, we have a dedicated technical support team available to assist you with any issues or questions at any time.

Q14: How do you handle customer feedback and complaints? A:We value all customer feedback and have a dedicated team to promptly handle and resolve any complaints or concerns.