Effective Date: May 1, 2026
At Update Avenue, we aim to provide high-quality fashion and a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.
1. Return Eligibility
To be eligible for a return:
- The item must be requested for return within 7 days of delivery
- The item must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been worn, washed, or damaged by the customer
- Clearance or discounted items (if marked as final sale)
- Items returned without original packaging or tags
- Customized or special-order items
3. Refund Process
Once your return is received and inspected:
- You will receive an email notification confirming approval or rejection of your refund
- If approved, your refund will be processed to your original payment method
- Refund processing time may take 5–10 business days, depending on your bank or payment provider
4. Exchanges
We only replace items if they are:
- Defective or damaged upon arrival
- Wrong item delivered
If you need an exchange, contact us immediately at our support email with photos of the item.
5. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- If a refund is approved, return shipping cost may be deducted from the refund (where applicable)
6. Order Cancellation
- Orders can only be cancelled within 12 hours of purchase
- After processing or shipping begins, cancellation is no longer possible
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing may take time)
- Contact your bank (there is often processing delay)
If you still have not received your refund, contact us.
8. Chargebacks & Disputes
We encourage customers to contact us first before opening a dispute or chargeback. Most issues can be resolved quickly through our support team.
9. Contact Us
For refunds, returns, or order issues, contact:
Update Avenue Support
Email: Support@updateavenues.com
Phone: +1 575 300 2916
Website: http://updateavenue.com